Ordering & Shipping Policies
We’re happy to offer prepaid freight on regular orders with a minimum value of $2,000 and this will automatically apply to your order at checkout.
We often offer promotional deals associated with trade shows that are a combination of discounted pricing and prepaid freight minimum. If you’re attending a show where we’re exhibiting, be sure to stop by or otherwise get in touch for the promo code (you can find a list of upcoming trade shows on our FAQ page).
If your order does not reach the minimum for prepaid shipping, you’ll receive a freight charge estimate during checkout. Please note that this is only an estimate. After you submit your Purchase Order, we'll be in touch within 1-2 business days with a Sales Order for your review and confirmation. If applicable, your actual freight charge will be included in the Sales Order.
When ordering, please choose quantities that reflect casepack multiples.
We work hard to maintain appropriate inventory levels to keep our top selling items available for immediate delivery. Product that is in stock will typically ship within 7 days of Order Confirmation. We do allow our customers to make special requests for colors and sizes that are not stocked, but these orders may require 8 weeks or more to ship.
Damaged or Missing Goods
All missing or damaged items must be reported in writing to Avera Products by email (email@example.com) within 5 business days of delivery to qualify for credit. In the case of damage claims, the customer must act in accordance with the freight carrier’s damage claim policy, which may include providing photos or other evidence of damage, including storing the damaged goods until the carrier is able to inspect. Failure to follow these procedures may result in a denied claim.
We encourage our customers to take advantage of our custom order policies that allow maximum flexibility in terms of order multiples, color selections, etc. There is no extra charge for custom ordering, however all custom orders require an extended lead time – typically 8 to 10 weeks. When placing a custom order for Talavera you are not required to follow the case pack multiples. You may also specify the color and pattern for each individual piece (if you do not want to specify, we will make the selections on your behalf). Before producing your custom order, we will send an Order Confirmation that will verify all selections and will include the anticipated ship date, freight cost, terms, etc. It is important that you carefully review your Order Confirmation and notify us immediately of any discrepancies.